We've actually been here twice this week. We were here for September 12-14 and now we are back on our way home. This stay won't let me rate it yet, but besides being a great rate and beautiful place, I want to give a shout out to Victoria at the check in tonight. We checked in but went to dinner before going to our room. When we came back almost 2 hours later, we realized I had reserved and paid for the wrong type of room. Victoria was super helpful and found us a different room for the same rate She really saved the day!
Angela
wrzesień 2023
From start to finish.....I thoroughly enjoyed myself. The property is nestled by the lake and hotel was fashioned very nicely. I loved the colors on the inside, looked like a new property (but learned it was newly renovated). There was live music in the bar/restaurant area which was great!!! Our (my family and I had separate rooms on different floors) were clean and neat. I loved the flooring, no carpets, and the beds were clean/comfortable. Outside, the scenery is very nice. We were giving bowl of turtle foods to feed the turtles (and the fish helped themselves lol) the the food we through out, which was a nice treat to see. The breakfast was nice, simple (sausage, eggs, biscuits, cereal choices and juice/coffee). The room where breakfast as served was nice as well, but you have the option of sitting out on the patio. We didn't swim in pool, but there is one available. We were straight down the street from the downtown area, where we did out sightseeing and collecting of water. We even hiked up the mountain to the observatory, enjoying that immensely. Just overall, we had a good time. It was a quick, last minute getaway for the weekend, and we weren't disappointed. I really appreciated how quiet it was, not a lot of children running around (though children we were there, no a lot) and outside was really peaceful. I know the next time we come and we will, to get the room with the water view. Just stunning. Recommend the Duck Tour to get to see the surrounding islands on Lake Hamilton too!! Nice, very nice!
Carmen
wrzesień 2023
Was a beautiful property! Our refrigerator wasn’t working at first and took them just 30 minutes to get us a new one! The outside patio was amazing to lay in and look at the lake! Everyone was so friendly.
Fondren
czerwiec 2023
This was in perfect location- perfect ! I loved the outside patio area and covered chair areas but the curtains need to be replaced some of them are torn - the hotel was clean the only thing I noticed is the hallways were super hot and smelled a little funky . I think the cleaning staff could do a little better during the day while guests are still there they left the door open to the cleaning supply room and open trash laying around and it didn’t smell very pleasant , we were on the second floor . The room over all acceptable but I don’t believe my sheets weee clean , there was a stain on them I know I didn’t make . The floors made my bare feet dirty so I believe they needed a good mopping . I don’t think this is an owner problem as much as cleaning staff trying to do the bare minimum. Breakfast was amazing . But because the bourbon bar - the location on the lake - clean pool - and beautiful scenery I definitely would be staying here again . The owners and clerks were very nice and helpful . I think if I had let them know about the floor and bedding they would’ve been more than happy to fix that issue but I didn’t bring it to their attention so that is my fault not theirs . Looks exactly as pictured on booking website
Rebecca
czerwiec 2023
The hotel was great, nice staff, breakfast was good, and they did great restocking something if you let them know something ran out. The pool was nice, and the outside sitting area was nice, too. The little restaurant at the hotel was great and had a nice small staff. Their cocktails i tried were delicious, and so was the pizza and appetizer we ordered.
Christina
czerwiec 2023
The hotel was easy in and out. It was in a good location relative to Hot Springs National Park which was exactly what we were looking for. The location on the lake was lovely and pretty peaceful all things considered. They also gave us a late check out which was super helpful.
Jeffrey
sierpień 2023
The front desk was awesome. When we went upstairs to our room and saw there were no toiletries on our sink I went down and told the clerk he immediately went to get soap and shampoo for me. And when I bought a coke and had to wait for a couple to check in, the couple took a lengthy amount of time checking due to no fault of the clerk. The couple were being difficult with each other. Because I waited so long he gave me the coke free for having to wait. He was awesome.
Melanie
lipiec 2023
The lake view was beautiful! Location! No carpet, clean floor, and the room was mostly very clean. Bed was comfortable! It was quiet! The hosts were very friendly and explained everything on arrival
Melissa
czerwiec 2023
Location was great! First morning’s breakfast was great and had a lovely lady very attentive to making sure everyone was happy. Next two mornings were NOT staffed and food was all run out long before it was supposed to be. Most people coming in got nothing! Night/evening staff were all very helpful and kind.
Janice
kwiecień 2023
The room, it was a lake view room. The blue and green lights at night on the water were beautiful. The bed was very comfortable, me and my granddaughter enjoyed the pool, and feeding the turtles. It was a great experience. I will definitely stay again.
Tammy
sierpień 2023